A worked example so you can see exactly what you receive. The organization, vendors, and numbers below are invented and rounded. Your page is about your vendors, written after we have read your contracts, invoices, and deliverables.
| Vendor | You pay | What was promised | What we found | Verdict |
|---|---|---|---|---|
| Digital agency CAMPAIGNS + SOCIAL |
$66,000/yr | Monthly campaigns, quarterly strategy, "full-funnel reporting" | Reports show reach and likes only. No line from spend to sign-ups. Last strategy doc is 14 months old. | REPLACE |
| CRM platform LICENSES + SUPPORT |
$41,000/yr | All-staff licenses, premium support tier | 52 seats paid, 31 used in the last 90 days. Premium support never opened a ticket. Right size: ~$26,000. | RENEGOTIATE |
| IT managed services | $48,000/yr | Helpdesk, security patching, device management | Tickets closed inside a day, patching current, devices enrolled. The one vendor earning its renewal. | KEEP |
| Data consultant M&E / REPORTING |
$30,000/yr | Quarterly outcome dashboards for the funder | Dashboards arrive late because your own field data arrives late. The vendor is fine; the pipeline feeding them is the leak. | FIX PIPELINE |
| Web vendor SITE MAINTENANCE |
$14,000/yr | Updates, backups, "unlimited changes" | Four change requests in 12 months, all under an hour. A $249/month plan covers this. | RENEGOTIATE |
| Chatbot platform | $15,000/yr | Automated FAQ + intake on two channels | Live on one channel, answering 9 questions. Staff still answer the rest by hand because nobody was trained to update it. | FIX + TRAIN |
The review is read-only: we look, we never change anything, and the page is yours whoever you hire next, including not us. The Vendor Review: from $1,500, priced by what you have.